Terms & Conditions
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. PRINTINGDEPOT.CA ESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
Limitation Of Liability
In no event shall printingdepot.ca or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not printingdepot.ca has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from printingdepot.ca or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall printingdepot.ca be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.
Getting the job in your hands depends upon the following things:
1. What time the order was placed?
Before or after 2 PM (PST) will cause a 1 day difference.
2. Was there any proofing involved?
Proofing duration is not counted part of the selected turnaround.
3. Was a print ready artwork provided?
Print Ready File is required for printing the job. We reserve the right to refuse printing any job where the file is not good.
4. Are there any graphics work?
The time to Typesetting or fixing your files is not counted towards the turnaround.
5. What was the Turnaround chosen when placing the order?
6. Was there any delays in providing print ready artwork?
Any delays due to providing files will delay your job.
All these can effect the due date. We understand that everyone needs their job ASAP, and due to which we want to make sure the turnaround is very well explained and clear in the terms and conditions.
Any print order (Except Same Day) placed by 2:00 PM (PST) with a proper print ready file and which does not involve any proofing will go into production the same day. Any orders placed after 2:00 PM (PST) will go into production the following day. If the turnaround time is not specified at the time of order your order will be considered as 5 day and will be charged accordingly, please note that the billing charges won't be reversed.
For Same Day Order the orders have to be placed before 10AM PST. We can sometime take in orders by 10AM and get it done the same day, but for that you have to call and check with us first.
NOTE: We try our best to meet or even beat the listed Turnaround time, but we will not be responsible for any damages or refunds due to delays occurring due to equipment malfunctions or emergencies. If you are placing an order which is critically time sensitive then please make sure to check with us
Returns / Refunds
Since each order is unique to our customer, they have no re-sale value, All Sales Are Final and No Cash Refunds are provided. If we verify that the Printing error was made by printingdepot.ca, we will re-print the order for you. If applicable, credit can be provided by using Papa Dollars, which you can used to get a cash discount on a future order. Please view our 100% Satisfaction Guarantee Policy.
You must notify printingdepot.ca within 6 business days of receiving the order of any defects discovered in the ordered product or the claim will be denied. In order to receive replacement, Customer may have to return 100% of the received product and will have to fill out a RMA request form. We do not supply any Return Shipping labels. Customer will have to pay for the return shipping charges and printingdepot.ca will credit the shipping charges back to your account in the form of Papa Dollars.
All charges related to expedite printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason.
You understand that all information, data, text, photographs, graphics, messages or other materials ("Content") are the sole responsibility of the person from which such Content originated. This means that you, and not printingdepot.ca, are entirely responsible for all Content that you use from printingdepot.ca Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of printingdepot.ca or any third party. printingdepot.ca does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will printingdepot.ca be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services, are provided for your personal use only.You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.
You acknowledge that printingdepot.ca does not pre-screen Content, but that printingdepot.ca and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that printingdepot.ca may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service;(c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of printingdepot.ca, its users and the public.
printingdepot.ca is based in Ontario Canada and all transactions take place on printingdepot.ca's servers located in Ontario Canada. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Ontario Canada. You agree to submit to the jurisdiction of Ontario Canada courts and agree that venue in these courts is proper in any such legal action or proceeding.
By submitting the document to printingdepot.ca "I agree to the following terms".
I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed and that I assume all responsibility for typographical errors.
Customer is fully responsible for final proof and layout approval prior to the printing process.
printingdepot.ca is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Finished Product Size. We DO NOT make any changes on customer files. Minimum charge for graphic design service is $75.00/hr.
Customer Submitted Artwork Or Graphics
All artwork or designs and images must be provided in CMYK format or color separation based on the product ordered. printingdepot.ca is not responsible for any color shift that occurs in conversions from RGB to CMYK or PMS Pantone colors to CMYK color modes.
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. printingdepot.ca is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.
Color Proofing & Matching
printingdepot.ca is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Application of UV Coating may effect or change the appearance of the printed colors. printingdepot.ca is not liable for the final color appearance of a UV product/s.
printingdepot.ca will be happy to help you cancel your order prior to being processed. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 ( 15%-30% of total transaction )Once the order has been processed successfully, No Refunds are issued for the Graphic design services.printingdepot.ca is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.
Order Shipping And Delivery
All shipping is currently done via UPS. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.
Shipping transit times vary and you agree not to hold printingdepot.ca liable for delays in shipments caused by weather conditions, shipping carrier delays, international customs issues or any other circumstances beyond printingdepot.ca's direct control. printingdepot.ca shipment and delivery dates are calculated based upon estimates provided by our shipping carriers..
printingdepot.ca will always make the best effort to ensure that delivery schedules are adhered to despite of production issues. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. Under no circumstances shall printingdepot.ca be liable for any consequential damages resulting from any delay in shipment or delivery. In case of delay caused by technical difficulty, any rush charges/fees maybe be credited back to your account in the form of Papa Dollars. printingdepot.ca will not accept any order cancellations due to delays caused by production issues. Pick Up orders will be held for a maximum of 30 days at our facility. After 30 days, your order will be recycled.
Import duties, taxes, and charges are NOT included in the shipping or printing charges for your order. These charges are the responsibility of the recipient.
Please check with your country's customs office to determine what these additional costs will be before placing an order with us.
Shipping Errors & Lost Packagess
You agree that shipping terms for all printingdepot.ca products are shipped Freight On Board Shipping Point or F.O.B. Shipping Point Title and Risk of loss transfers to you at time of shipment or pickup.
printingdepot.ca is not responsible for 3rd party shipping errors, omissions or damaged shipments. Anything shipped via UPS is automatically insured for a maximum of $100 per shipment by the carrier. Your shipment is not insured by printingdepot.ca and as such printingdepot.ca is not responsible for filing any claims with the shipping carriers on your behalf.
Customer Supplied Incorrect Address
When a package is not delivered due to an error made by the customer in submitting the proper shipping address, printingdepot.ca will reship the package with corrected address and charge an additional shipping fee for the shipment.
In certain cases our shipping carrier UPS will attempt to perform and address correction and deliver to the correct address. printingdepot.ca gets automatically billed a set fee of $20 by UPS for this service. printingdepot.ca will subsequently add this amount to your invoice and charge to the credit card that was used to place the order. This may happen as late as 30-45 days after the order is shipped.
We reserve the right to refuse service without disclosing a reason.
Discount Coupon Usage
printingdepot.ca offers discounts on their products and services from time to time. These are typically in the form of coupon codes that can be applied at the time of checkout. There are certain rules that apply to the distribution and use of these coupons and we expect our customers to abide by these rules. If a coupon is listed as one time use only, then the customer can only apply the coupon to one order number. If we detect that an attempt is made to reuse the coupon by creating multiple online accounts by the same individual or business, then we reserve the right to reverse any such discounts. Failure to apply the coupon at checkout may result in forfeiting the discount once the order is processed. Coupons cannot be applied after the fact by the customer; however our customer service has the authority to apply the coupon at their discretion upon a email or phone request by customer .
Online coupon codes, New Customer 20% Off Coupon and the $15 UPS Ground Shipping credits are not applicable to any orders resulting from a custom quote. printingdepot.ca reserves the right to reverse any discount coupons applied to custom quoted orders at checkout at their discretion.
Orders Printed On Customer Supplied Stock
For certain custom quoted jobs printingdepot.ca allows customers to supply their own stock for printing. The following conditions will apply on these orders:
- Customer is responsible for supplying the correct quantity of sheets. printingdepot.ca will not be liable for the order printed short because of insufficient make ready sheets and/or wastage due to issues with color and setup. If we determine ahead of time that we do not have enough sheets to complete the job then we will not put your job on press till additional sheets are supplied. We will not be liable for any damages resulting from any such delays.
- Jobs printed on stock that is not the same shade as our house stock may or may not match our pdf/hard copy mockups/inkjet proofs. All our proofing systems are calibrated to our house stocks and printingdepot.ca will not accept any rejection of a job on custom paper of a different shade and color.
- For color critical jobs, the sheets supplied need to be at the sizes specified by us. We cannot guarantee any color match on sheet sizes that do not conform to our regular press sheets due to issues with color bars not printing and so on. printingdepot.ca will not be liable for any job rejection or damages caused as a result of printing on non-standard size sheets.
-If a job is printed incorrectly due to an issue with production process, we will re-print the job at no cost. However we are not liable for the cost of the stock that was used or wasted as a result. Customer will need to supply additional stock for the re-print to happen.